It’s simple!

First, choose your preferred style and color. Then, upload the photo you would like to use.

For the best results, we recommend using a high-quality, centered image.

While a circular crop works best, don't worry, our team will ensure your photo is perfectly adjusted to fit your unique piece.

Absolutely!

Since every piece requires a specific photo and customization, please personalize and add each item to your cart one at a time.

This ensures that every individual piece is crafted exactly the way you want it.

Because our necklaces are hand-crafted and uniquely customized just for you, we cannot offer returns or exchanges for "change of mind."

However, we stand by our quality. If your item arrives damaged or has a manufacturing defect, please contact us immediately, and we will make it right.

By placing an order, you acknowledge and agree to this policy.

👉 For more information, please check our Refund Policy.

Your privacy is our top priority.

We guarantee that your photos are strictly protected and used solely for the purpose of creating your order.

We never share, sell, or distribute your personal images to third parties.

👉 For more information, please check our Privacy Policy.

Because every Philu piece is handcrafted and customized to order, we need a little time to make it perfect. Please allow 2 to 5 business days for us to craft, check, and pack your order before it is dispatched

Once your order leaves our workshop, please allow 6 to 12 business days for delivery to your doorstep. Delivery times may vary depending on courier volumes and your location (metro vs. regional).

👉 For more information, please check our Shipping Policy.